How to Cancel Sky Broadband
Quick Answer
To cancel Sky Broadband, go to sky.com and sign in to your my sky account. Then go to "my account" > "my package" and look for cancellation options, or call 03442 414 141. You may be offered a discount to stay — very likely based on community reports.
Step-by-Step Cancellation
Log in to My Sky
Go to sky.com and sign in to your My Sky account.
Navigate to cancellation
Go to "My Account" > "My Package" and look for cancellation options, or call 03442 414 141.
Return Sky equipment
Return your Sky Hub and any Sky Q/Glass equipment using the packaging and labels provided.
Cancellation Scripts
Watch out for these dark patterns when cancelling Sky Broadband:
Phone call required for cancellation
Retentions team trained to offer multiple declining discounts
Mid-contract price rise clauses in fine print
Alternatives to Sky Broadband
Alternatives to Sky Broadband
Mobile tethering
Free alternative
Public Wi-Fi
Free alternative
Community broadband schemes
Free alternative
Frequently Asked Questions
Can I cancel Sky Broadband online?
Sky has introduced some online cancellation options through My Sky, but you may still be directed to call their cancellations team on 03442 414 141.
What is Sky's early termination fee?
You will be charged the remaining monthly payments for the rest of your contract. This varies depending on when you cancel and which package you have.
How much notice does Sky require?
Sky requires 31 days' notice to cancel once you are outside your minimum contract period.
Can I cancel just broadband and keep Sky TV?
Yes, you can cancel individual Sky products separately. Contact Sky to discuss removing just the broadband element.
Do I need to return Sky equipment?
Yes, Sky will send a prepaid returns package. You must return the Sky Hub and any other equipment within 31 days of cancellation.
Save Money on Other Subscriptions
Browse cancellation offers from other services or share your own experience.