Retention Offer Probability Checker
When you call to cancel a subscription, many services will offer you a discount to stay. These retention offers can save you 20-50% on your monthly bill — but not every service offers them, and your chances depend on several factors.
This tool estimates your probability of receiving a retention offer based on the service's track record, your tenure as a customer, and whether you have taken a deal before. The data comes from thousands of cancellation reports submitted by GoCancelIt users.
Enter your details below to see your chances — and if the odds are good, use our Script Generator to prepare what to say when you call.
Frequently Asked Questions
How is the retention offer probability calculated?
We combine four factors: the service's historical retention offer rate (based on community reports from GoCancelIt users), how long you have been subscribed, whether you have accepted a retention deal before, and whether you are on a monthly or annual plan. Longer tenure and monthly plans tend to result in better offers.
Do all subscription services offer retention deals?
No. Services like Sky, Virgin Media, and BT have dedicated retention teams and offer deals to 60-70% of customers who call to cancel. Streaming services like Netflix and Disney+ are less likely to offer deals — around 25-35% of the time. Some services, particularly smaller ones, do not have retention programmes at all.
When is the best time to call for a retention offer?
Call on a weekday morning (Tuesday to Thursday, 10am to 12pm) when agents are less rushed. Call when your contract has ended — you have the most leverage when you can leave without penalty. Avoid Monday mornings and Friday afternoons, which are the busiest times.
What kind of offers can I expect?
The most common retention offers are 20-30% off your monthly bill for 12-18 months, free premium add-ons for 3-6 months, or a speed/tier upgrade at no extra cost. Services like Sky routinely offer 40-50% off to long-term customers who push past the first offer.
Should I accept the first offer?
Almost never. The first offer is typically the minimum discount the agent is authorised to give. Politely decline and ask if there is anything better available. In most cases, a second, better offer will follow. If it does not, say you would like to proceed with cancellation — this often triggers one final offer.