How to Cancel Plusnet
Quick Answer
To cancel Plusnet, go to membercentre.plus.net and sign in with your plusnet credentials. Then review your contract end date and any early leaving charges under "my account". You may be offered a discount to stay — very likely based on community reports.
Step-by-Step Cancellation
Log in to Plusnet Member Centre
Go to membercentre.plus.net and sign in with your Plusnet credentials.
Check your contract status
Review your contract end date and any early leaving charges under "My Account".
Return equipment
Return your Plusnet Hub using the provided returns label.
Cancellation Scripts
Watch out for these dark patterns when cancelling Plusnet:
Phone call required to cancel
Retention offers during the call
Mid-contract price rises in terms
Alternatives to Plusnet
Alternatives to Plusnet
Mobile tethering
Free alternative
Public Wi-Fi
Free alternative
Community broadband initiatives
Free alternative
Frequently Asked Questions
Can I cancel Plusnet online?
Plusnet requires you to call 0800 432 0200 to cancel. You cannot complete the cancellation entirely online.
What are Plusnet's early leaving charges?
If you cancel during your minimum contract period, you'll pay the remaining monthly charges for the rest of the term.
Is Plusnet owned by BT?
Yes, Plusnet is a subsidiary of BT Group. It operates on the Openreach network, so switching to or from BT is straightforward.
How much notice does Plusnet require?
Plusnet requires 30 days' notice for cancellation once you are outside your minimum contract period.
Can my new provider handle the switch?
If your new provider uses the Openreach network, they can use One Touch Switch to manage the transition, and you won't need to contact Plusnet separately.
Save Money on Other Subscriptions
Browse cancellation offers from other services or share your own experience.