How to Cancel Hyperoptic
Quick Answer
To cancel Hyperoptic, go to my.hyperoptic.com and sign in to your account. Then review your contract end date and any early termination charges that may apply. You may be offered a discount to stay — possible based on community reports.
Step-by-Step Cancellation
Log in to My Hyperoptic
Go to my.hyperoptic.com and sign in to your account.
Check your contract details
Review your contract end date and any early termination charges that may apply.
Cancellation Scripts
Watch out for these dark patterns when cancelling Hyperoptic:
Phone or chat required for cancellation
Retention offer before processing cancellation
Alternatives to Hyperoptic
Alternatives to Hyperoptic
Mobile tethering
Free alternative
Public Wi-Fi
Free alternative
Community broadband
Free alternative
Frequently Asked Questions
Can I cancel Hyperoptic online?
Hyperoptic does not offer a self-service online cancellation option. You need to contact them via phone on 0333 332 1111 or live chat.
Is Hyperoptic available in my area?
Hyperoptic is a full-fibre provider available in select buildings and areas, mainly in cities. Check their website for availability.
What are Hyperoptic's early termination charges?
If you're within your minimum contract period, you'll pay the remaining monthly charges for the rest of your term.
Does Hyperoptic use the Openreach network?
No, Hyperoptic has its own fibre network. This means One Touch Switch does not apply, and you need to contact them directly to cancel.
How much notice does Hyperoptic require?
Hyperoptic requires 30 days' notice to cancel your service once you are outside your minimum contract period.
Save Money on Other Subscriptions
Browse cancellation offers from other services or share your own experience.