How to Cancel EE
Quick Answer
To cancel EE, log in to the my ee app or ee.co.uk and review your contract end date. Then text pac to 65075 to keep your number, or stac to 75075 to leave without keeping your number. You may be offered a discount to stay — very likely based on community reports.
Step-by-Step Cancellation
Check your contract status
Log in to the My EE app or ee.co.uk and review your contract end date.
Request your PAC or STAC code
Text PAC to 65075 to keep your number, or STAC to 75075 to leave without keeping your number.
Receive your code
EE will send your PAC or STAC code by text within one working day.
Give the code to your new provider
Pass the code to your new mobile network. The switch will be processed, usually within one working day.
Cancellation Scripts
Watch out for these dark patterns when cancelling EE:
Annual CPI + 3.9% mid-contract price rises
Retention team calls after PAC request with escalating offers
Premium pricing positioned as "network quality"
Alternatives to EE
Alternatives to EE
Wi-Fi only usage
Free alternative
Giffgaff free SIM
Free alternative
WhatsApp calls over Wi-Fi
Free alternative
Frequently Asked Questions
How do I get my PAC code from EE?
Text PAC to 65075 from your EE phone. EE must send you the code within one working day.
Is EE owned by BT?
Yes, EE is part of the BT Group. However, cancellation and switching processes are handled separately from BT Broadband.
Does EE raise prices during my contract?
Yes, EE increases prices annually by CPI + 3.9%. This applies even during your minimum contract period and is stated in your terms.
What if I have a phone on contract with EE?
If you have a device plan, you'll need to continue paying for the phone even after switching your SIM to a new network, or pay off the remaining balance.
Can I switch to EE from another network?
Yes, get a PAC code from your current provider by texting PAC to 65075, then give it to EE when you sign up.
Save Money on Other Subscriptions
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