How to Cancel Ocado Smart Pass
Quick Answer
To cancel Ocado Smart Pass, go to ocado.com and sign in to your account. Then navigate to "my account" then "smart pass" settings. You may be offered a discount to stay — possible based on community reports.
Step-by-Step Cancellation
Log in to Ocado
Go to ocado.com and sign in to your account.
Go to Smart Pass
Navigate to "My Account" then "Smart Pass" settings.
Cancel Smart Pass
Click "Cancel Smart Pass" and confirm. You can still shop but will pay delivery fees.
Cancellation Scripts
Watch out for these dark patterns when cancelling Ocado Smart Pass:
Shows how much you've saved on delivery fees to justify the cost
Alternatives to Ocado Smart Pass
Alternatives to Ocado Smart Pass
Tesco Click & Collect (free over £25)
Free alternative
Sainsbury's Click & Collect
Free alternative
Asda Click & Collect
Free alternative
Morrisons Click & Collect
Free alternative
Frequently Asked Questions
Is Ocado Smart Pass worth it?
It's worth it if you shop weekly with delivery. At £8.99/month, you need roughly 3+ deliveries per month to break even vs £2.99 per delivery.
What does Ocado Smart Pass include?
Free delivery on orders over £40, with delivery slots throughout the day including evenings and weekends.
Can I still use Ocado without Smart Pass?
Yes, you can shop at Ocado without Smart Pass. You'll pay per-delivery charges starting from £2.99.
Does Smart Pass have a minimum order?
Free delivery applies to orders over £40. Below that, a small basket charge applies even with Smart Pass.
Can I get a refund for Smart Pass?
Ocado may offer a pro-rata refund if you cancel mid-month. Contact customer service to request one.
Save Money on Other Subscriptions
Browse cancellation offers from other services or share your own experience.