How to Cancel Microsoft 365
Quick Answer
To cancel Microsoft 365, visit account.microsoft.com/services and sign in. Then locate microsoft 365 in your services list. You may be offered a discount to stay — possible based on community reports.
Step-by-Step Cancellation
Go to Microsoft account
Visit account.microsoft.com/services and sign in.
Find Microsoft 365
Locate Microsoft 365 in your services list.
Click Manage
Click "Manage" then "Cancel".
Navigate confirmation screens
Microsoft shows multiple screens. Follow through to the final cancellation button.
Cancellation Scripts
Watch out for these dark patterns when cancelling Microsoft 365:
Multiple confirmation pages
Highlights 1TB OneDrive storage you'll lose
Warns about losing Skype minutes
Alternatives to Microsoft 365
Alternatives to Microsoft 365
Google Docs/Sheets/Slides
Free alternative
LibreOffice
Free alternative
Office Online (free web version)
Free alternative
Frequently Asked Questions
What do I lose if I cancel Microsoft 365?
You lose access to desktop Office apps, 1TB OneDrive storage (reduced to 5GB), and advanced Outlook features. Your files remain but may become read-only if you exceed 5GB.
Can I still use Office for free?
Yes, Microsoft offers free web-based versions of Word, Excel, and PowerPoint at office.com.
Does Microsoft 365 offer refunds?
Microsoft offers prorated refunds if you cancel within the first 30 days of an annual subscription.
Can I keep my OneDrive files after cancelling?
Yes, but your storage drops to 5GB. If your files exceed 5GB, you'll need to delete some or they become read-only.
Is there a cheaper Microsoft 365 plan?
Microsoft 365 Basic at £1.99/month gives you 100GB OneDrive and web-only Office apps.
Save Money on Other Subscriptions
Browse cancellation offers from other services or share your own experience.