How to Negotiate Your Three Mobile Bill
Three mobile customers save an average of £96/year by calling retention. Here's the exact script and tactics.
When to Call
Weekday morning, end of contract
Call: 333 from Three, 0333 338 1001 from other phones
What to Say
“Hi, my Three contract is ending and I've seen better deals elsewhere. I'm considering switching.”
Step-by-Step
Check contract status
Log in to My3 app to see your contract end date and current spend.
Compare MVNO deals
Check giffgaff, Smarty (Three's own MVNO), and VOXI for budget options.
Call 333
Call 333 from your Three phone and ask for the retention team.
Request PAC via text
Text PAC to 65075 to get your PAC code. Three must respond within a minute.
What Others Have Received
- Extra data or unlimited data upgrade
- £2-5/mo discount
- Roaming add-ons included
Watch Out For
- Price rises mid-contract citing CPI+3.9%
- Network quality issues used to justify keeping "loyal" customers at higher prices
Savings Calculator
Based on an average 25% discount from retention. Actual offers vary.
If They Won't Budge
If Three won't offer a competitive deal, switching is straightforward:
Consider switching to: giffgaff, Smarty, or VOXI
Give 30 days' notice before your contract ends to avoid being locked in.
Frequently Asked Questions
How much can I save negotiating my Three mobile bill?
Three mobile customers save an average of £96/year by calling the retention team and negotiating a new deal.
Does Three have a retention department?
Yes, Three has a dedicated retention team. Ask to cancel and you'll be transferred.
When is the best time to negotiate with Three?
Weekday morning, end of contract
What offers does Three typically give?
Common offers include: Extra data or unlimited data upgrade, £2-5/mo discount, Roaming add-ons included.