How to Negotiate Your EE Mobile Bill
EE mobile customers save an average of £144/year by calling retention. Here's the exact script and tactics.
When to Call
Weekday morning, last 30 days of contract
Call: 150 from EE, 07953 966 250 from other phones
What to Say
“Hi, my EE contract is coming to an end and I'd like to discuss my options. I've been looking at other providers.”
Step-by-Step
Check your contract end date
Log in to My EE or the EE app to see when your contract ends.
Compare SIM-only deals
If your handset is paid off, switch to SIM-only. Compare Three, Vodafone, and giffgaff.
Call 150
Call 150 from your EE phone and navigate to the "thinking of leaving" option.
Request your PAC
Text PAC to 65075 if you prefer not to call — EE must provide it within a minute.
What Others Have Received
- Extra data (often double)
- £3-7/mo discount for 12 months
- Free Apple TV+ or other perks
- Discounted handset upgrade
Watch Out For
- Auto-renewal onto expensive out-of-contract rates
- Bundled perks that expire but price stays the same
Savings Calculator
Based on an average 25% discount from retention. Actual offers vary.
If They Won't Budge
If EE won't offer a competitive deal, switching is straightforward:
Consider switching to: Three, Vodafone, or giffgaff
Give 30 days' notice before your contract ends to avoid being locked in.
Frequently Asked Questions
How much can I save negotiating my EE mobile bill?
EE mobile customers save an average of £144/year by calling the retention team and negotiating a new deal.
Does EE have a retention department?
Yes, EE has a dedicated retention team. Ask to cancel and you'll be transferred.
When is the best time to negotiate with EE?
Weekday morning, last 30 days of contract
What offers does EE typically give?
Common offers include: Extra data (often double), £3-7/mo discount for 12 months, Free Apple TV+ or other perks, Discounted handset upgrade.