How to Negotiate Your Plusnet Broadband Bill
Plusnet customers save an average of £100/year by calling retention. Here's the exact script and tactics.
When to Call
Weekday morning, last 14 days of contract
Call: 0800 432 0200
What to Say
“Hi, my Plusnet contract is ending and I've been looking at what else is available. I've found cheaper deals.”
Step-by-Step
Check contract end date
Log in to My Account on the Plusnet website.
Compare with BT and TalkTalk
Plusnet is owned by BT — sometimes BT offers better new-customer deals than Plusnet renewal deals.
Call 0800 432 0200
Ask to cancel and you'll be offered to the retention team.
What Others Have Received
- £2-4/mo discount for 12 months
- Free speed upgrade where available
- Waived setup fees on new contract
Watch Out For
- Out-of-contract price rises
- Limited retention offers compared to BT (parent company)
Savings Calculator
Based on an average 25% discount from retention. Actual offers vary.
If They Won't Budge
If Plusnet won't offer a competitive deal, switching is straightforward:
Consider switching to: TalkTalk, BT, or NOW Broadband
Give 30 days' notice before your contract ends to avoid being locked in.
Frequently Asked Questions
How much can I save negotiating my Plusnet bill?
Plusnet customers save an average of £100/year by calling the retention team and negotiating a new deal.
Does Plusnet have a retention department?
Yes, Plusnet has a dedicated retention team. Ask to cancel and you'll be transferred.
When is the best time to negotiate with Plusnet?
Weekday morning, last 14 days of contract
What offers does Plusnet typically give?
Common offers include: £2-4/mo discount for 12 months, Free speed upgrade where available, Waived setup fees on new contract.