How to Negotiate Your Hyperoptic Broadband Bill
Hyperoptic customers save an average of £80/year by calling retention. Here's the exact script and tactics.
When to Call
Weekday, end of contract
Call: 0333 332 1111
What to Say
“Hi, my Hyperoptic contract is ending and I'm reviewing my options. I want to make sure I'm getting the best deal.”
Step-by-Step
Check contract end date
Log in to My Hyperoptic account.
Check if alternatives are available
Hyperoptic availability is limited — check if BT Full Fibre, CityFibre, or Virgin are available at your address.
Call and negotiate
Call 0333 332 1111 and mention you're considering switching.
What Others Have Received
- Free speed upgrade (e.g. 150Mb to 500Mb)
- £2-5/mo discount
- Extended contract at lower rate
Watch Out For
- Limited availability means less competitive pressure
- New-customer deals often better than renewal offers
Savings Calculator
Based on an average 25% discount from retention. Actual offers vary.
If They Won't Budge
If Hyperoptic won't offer a competitive deal, switching is straightforward:
Consider switching to: BT Full Fibre, Virgin Media, or Community Fibre
Give 30 days' notice before your contract ends to avoid being locked in.
Frequently Asked Questions
How much can I save negotiating my Hyperoptic bill?
Hyperoptic customers save an average of £80/year by calling the retention team and negotiating a new deal.
Does Hyperoptic have a retention department?
Yes, Hyperoptic has a dedicated retention team. Ask to cancel and you'll be transferred.
When is the best time to negotiate with Hyperoptic?
Weekday, end of contract
What offers does Hyperoptic typically give?
Common offers include: Free speed upgrade (e.g. 150Mb to 500Mb), £2-5/mo discount, Extended contract at lower rate.