How to Pause HelloFresh
Keep your account without paying. Here's how to pause HelloFresh for up to 12 days.
When to Pause
- You plan to return within a few months
- You want to keep your account data
- You're on holiday or taking a break
When to Cancel
- You don't plan to use HelloFresh again
- You want to trigger a retention offer
- The pause duration isn't long enough
Pause Details
Maximum pause
12 days
Minimum pause
1 days
Cost during pause
Free
Users can pause deliveries on a weekly basis easily online.
What Happens During a Pause
- Billing is suspended — you won't be charged
- Your account and preferences are preserved
- You won't have access to HelloFresh content
- Your subscription resumes automatically after the pause period
How to Pause
1
Log into your account
2
Navigate to 'My Menu'
3
Select delivery date
4
Choose 'Pause delivery'
5
Confirm changes
More About HelloFresh
Frequently Asked Questions
Can you pause HelloFresh?
Yes, HelloFresh lets you pause your subscription for up to 12 days.
Do you still pay when HelloFresh is paused?
No, billing is suspended while your HelloFresh subscription is paused.
What happens to your account when you pause HelloFresh?
Your account and preferences are preserved but you won't have access to content during the pause.
Is it better to pause or cancel HelloFresh?
Pause if you plan to return soon. Cancel if you want to trigger a retention offer or won't use HelloFresh for an extended period.